Avoid Being Sued for Dental Malpractice

Oral Cancer Risk Management: Protecting Patients, Practices, and Profits

Are you protected from costly oral cancer lawsuits? As a stage IV SCC survivor who pursued legal action after a delayed diagnosis, I break down exactly why it happened—and how dental teams can prevent it. My course gives insurers, risk managers, and dental professionals the insight and tools they need to protect reputations, reduce claims, and improve patient outcomes.

Serve Your Patients Right and Avoid Being “Served”

Oral cancer is dentistry’s deadliest disease, often caught late and leaving patients with life-altering challenges. In this course, Eva Grayzel—a late-stage survivor—shares why she sued her dental professionals, and why it was never about the money. Even when a case is won, the emotional and professional fallout cuts deep for everyone involved. Walk away with the insight you need to protect your patients, protect your practice, and protect yourself.

Course Objectives:

Master practical, time-saving techniques for performing and documenting thorough visual and tactile screenings.

Safeguard your reputation—and your schedule—with smart communication and follow-up habits.

Recognize how confidence and humility work together to elevate patient care and prevent costly missteps.

If you are interested in this course, contact eva@evagrayzel.com.

The Basics

Oral Cancer is likely the most significant condition a dental care provider may ever see.
Dental professionals need to obtain comprehensive histories and perform thorough head, neck and oral examinations.
Oral cancer screening exams can detect cancer at an early stage, when treatment is most effective. Early treatment saves lives.
Malpractice suits are stressful, disruptive, costly, and emotionally draining.

Note

Malpractice laws vary from state to state. Speak to an attorney in your jurisdiction about your particular situation.

What Is Malpractice?

Three basic elements:

Negligence: Breach of duty – violation of the ‘Standards of Care’
Damages / Injuries
Causation: Link between negligence and damages

If any are missing – a plaintiff will likely NOT succeed

Dental malpractice cases for failure to diagnose oral cancer can result in very large verdicts because victims often require extensive surgery and treatment and cannot return to work due to facial disfigurement and an inability to articulate. The largest oral cancer case to date resulted in a $15 million recovery.

Top reasons patients pursues a lawsuit:

Failure to diagnose cancer in its early stages
Failure to refer to specialist
Permanent damage: loss of teeth, nerve impairment, severe infection, extensive corrective dental work to eat normally and look acceptable in public
Abandonment of patient

What Are The ‘Standards of Care’?

Legal definition (generally): “The degree of care that a reasonably prudent healthcare professional should exercise“. In other words, “Rules” that must be followed for the health and safety of the patient.

The standards of care are based on many things, including research studies and surveys, training, common practices, and testimony from an expert in the field.

The standards of care for early detection of oral cancer require routine oral cancer screenings for all patients.

Surveys:

2006: 54% of general dentists do an Oral Cancer Screening.
2009: 90% of general dentists do an Oral Cancer Screening on new patients.
Literature and studies support the routine performance of oral cancer screenings.

An expert will probably testify that the majority of general dentists perform oral cancer screening on their patients, and that the studies and literature require that practice, so it is the standard of care for dentist. Ultimately, a jury must decide if the standard was violated.

A jury will be swayed by the low cost of a screening, the minimal time it takes, and the risk to the patient if oral cancer is not diagnosed early.

Complying with the ‘standards of care’ means providing the best care possible for your patients, and possibly saving a patient’s life.

What Attorneys Look For

Large potential damages: permanent injuries (e.g. disfigurement, inability to eat or speak normally, decreased prognosis).
Significant delay in diagnosis: reduces the chances of survival or cure and affects the severity of surgery and treatment. In cases where delay was > 3 months, the patient won 60% of the time. In cases where delay was < 3 months, the patient won 14% of the time.
Compliance: a ‘blameless client’ who maintains good dental hygiene, visits a dental practice regularly, follows instructions and recommendations, and promptly seeks treatment.
Criticism: the patient’s (or a subsequent dentist’s) statements about what was done negligently.
Breach of Duty: according to current practices, research, literature.
Poor Record-Keeping: inadequate charting and documentation, failure to follow-up, alterations to records, difficulty obtaining records from provider.RED FLAG – no documentation of an Oral Cancer Screening
Failure to Refer to a specialist
Failure to Follow-Up

How to Decrease the Chances of Being Sued:

Maintain good communication with patients: Studies show that a good dr/pt relationship reduces the risk of being sued.
Stay current with research and studies: The standards of care are ‘fluid’; they keep changing..
“If in doubt, refer the patient out.” Stay within your comfort, training and skill level.
Follow-up on recommendations and referrals with a phone call or send a correspondence and document it. Don’t assume a negative biopsy is 100% accurate.
Train your staff on office procedures for Oral Cancer screenings
Document, document, document: Chart all findings on examination (location, size, color, history), recommendation to patient, non-compliance by patient, broken appointments, lack of follow-up, referral names/dates, patient education.
Include a perioprobe in the photograph of a suspicious lesion to document it’s exact size.

Good Charting

Use ink, chart promptly, initial, use consistent and standard abbreviations, write legible entries. Document all intra-oral and extra-oral cancer screening exams.

Alteration of Records can turn a “so-so case” into a good one and increases its value. Lawyers sometimes hire document experts who provide ink-dating along with a microscopic and chemical analysis. If a jury believes you re-wrote or changed records, they will believe you were covering up negligence.

Mistake in chart: put a single line through the error, initial and date it.

Addition to chart: properly date and time the additional information.

Electronic Records have an “audit trail” and contain metadata showing dates of entries and changes. A computer forensic expert can uncover improper or altered entries.

If you can save just ONE life in your entire career in dentistry, isn’t it worth it to do an oral cancer screening exam on all your patients?

*Disclaimer: The information contained in this article and on this site is not, nor is it intended to be, legal or medical advice. Malpractice laws vary from state to state. Each case is unique. You should contact an attorney immediately for advice regarding your individual situation. There are time limits in all jurisdictions for bringing a claim, or for responding to a complaint, so do not delay in seeking legal counsel.

Seeking more information like this?

Receive updates from Six-Step Screening and Eva Grayzel.