I have a question for you! Since seeing you speak at RDH Under One Roof in 2013, I’ve been faithful about providing the Six-Step Screening to patients. They really appreciate my ‘new and improved’ screening process thanks to YOU. Last Monday, a gentlemen said to me: “Why do you have to say ‘Oral Cancer Screening’? Cancer is a BAD word that you should never ever say to a patient!!”
How would you handle this? It made me mad and then made me kind of sad! I have been really proactive about looking for suspicious lesions and then I get this!? Help please!
Sincerely, Jen Collins, Chico CA
Here is the script I would use for your patient: “You are right, the word ‘cancer’ is a ‘bad’ word but to provide the best possible care to my patients, not only must I perform a thorough screening but it’s also my obligation to educate you about what I’m doing and looking for. Everyone is at risk for oral cancer. Most people don’t know that you can get cancer in your mouth. Also, I want you to know that I’m providing a service that you probably don’t get at your medical check-up. If you don’t know what I’m doing, you won’t ask me questions. Education has to go hand-in-hand with the screening so we can catch this disease in it’s early stages when it’s very survivable. ”
Is this script too long for you? Please let me know if you try and and how it works!